Outlook crashing constantly? Try this. (Tip from the Helpdesk)

Tweet about this on TwitterShare on LinkedInEmail this to someoneShare on Google+

Our engineers have come across a problem with Outlook today which causes it to crash repeatedly. If this is happening to you, we’ve found that removing two recent Microsoft updates fixes the problem. Here’s how (please note your screens might look slightly different depending on your version of Windows):

First go to your Control Panel:


Then select Programs and Features:


You should see this screen:



Search for these two updates:

KB3097877 and KB3101746 (please note image shows a different update number)


Right click on the update and select uninstall. When you’ve uninstalled both updates, restart your computer.

If this fixes the problem, you need to make sure your computer doesn’t reinstall the updates at a later date. You can do this by hiding them in your Windows Updates list.

Search for Windows Updates in your start menu, and select ‘Check for Updates':


You will see this screen. Click on the link that says ‘x important updates are available’ to see the list of updates.


Find the updates you have just removed, right click on each one and select ‘Hide Update’.


All sorted! With any luck this tip has sorted out your Outlook crashing issues, if you have any problems following these instructions or would like any other assistance please get in touch hello@stripeolt.com or 0207 043 7044.