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How to stop important emails going into your Junk folder (Tip from the Helpdesk)

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A really common request from our Office365 customers is to stop certain emails from going into their Junk folders – the downside of Exchange’s excellent spam filtering is that sometimes genuine emails are sent to Junk by mistake and can be missed.

This is something that can be managed by each individual user, which means they can pick and choose which emails get through to them and which don’t. So here’s our quick guide to telling Outlook that a message is genuine and shouldn’t go to the Junk folder:

  1. In Outlook, click the Junk E-mail folder in the Navigation Pane.
  2. In the message list, click any message that you want to mark as not junk.
  3. On the Home tab, in the Delete group, click Junk dropdown menu.
  4. Select ‘Not Junk’

When you mark a message as ‘Not Junk’, it is moved back to its original folder, usually the Inbox. If you have more than one email account, the message is moved to the Inbox (or appropriate other folder) in the active email account.

If you want to make sure that emails from this person always reach you in future, you can add the sender or the mailing list name to the Safe Senders List or Safe Recipients List. You can do this by selecting ‘Never Block Sender’ from the same menu.

If you want to make sure that all emails from a specific organisation or domain reach you, you can add a domain to the safe senders list. (The domain is the part of an email address that refers to the organisation the mail has come from. Our emails, for example, come from the domain.) We would only recommend doing this if you are sure you trust every single email from a particular domain, and never for domains often used by spammers such as Hotmail, Yahoo or Gmail.

Adding trusted contacts to your safe sender list in Outlook will help Office 365 anti-spam efforts in the long run, by preventing them from identifying genuine emails as spam.

P.S. if you are using the Outlook Web App rather than the desktop version, choose Settings  > Options > Block or allow. The following diagram shows an example of adding something to a safelist:


 If you would like us to help with any junk mail issues, spam filtering or keeping malicious emails out of your business, give us a call 0117 974 5179 / 0207 043 7044 or