How does it work?
We focus on three main areas:
- Site - your own network, your connections to the outside world, your security and protection, your wireless, and your printers and other peripherals
- Servers - how you store your data, whether on your own servers in the office or on rack space, or via cloud based services
- Users - making sure your workstations, software, tools and devices are the most appropriate for you and work to their highest capacity.
We use industry-standard software to provide you with a variety of ways to communicate with us: you can raise a new request via email, phone or your own customer portal. Our response is governed by exceptionally strict SLAs, which we consistently outperform, and your dedicated account manager meets with you regularly to ensure everything is going smoothly.
In many cases, we are able to liaise with your software vendors on your behalf, removing much of the pain of issue tracking and fixing.
If you take up our Outsourced CTO package, we will also meet with your management team on a monthly basis to ensure we’re meeting your strategic goals, as well as your operational needs.
What does it cost?
We put together a fixed monthly fee, based on:
- Number of users
- Number of servers
- Size of infrastructure
- Level of in-house support