Privacy Policy

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Privacy Policy

Stripe OLT Consulting Ltd is committed to protecting your privacy and complying with GDPR. In the fulfilment of the services we provide we need to hold some personal details about you, this document explains why we have that information, how we use and handle it and your rights to that information.

The policy: This privacy policy is served by Stripe OLT Consulting Ltd, 18 Hotwell Road, Bristol, BS8 4UD and governs the privacy of its customers and contacts. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhere to. Additionally it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you. Our contact information is provided if you have any questions.

The DPA & GDPR May 2018

We and this website comply to the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation). We will update this policy accordingly after the completion of the UK’s exit from the European Union.

What Information do we hold?

We currently hold personal information in order to provide our core services such as:

  1. Identifying Information – name
  2. Contact Information – email address, phone number
  3. Professional Information – Job title, location (where you are based)

Where did we get your data from?

For customers of Stripe OLT, the personal data that we have is either provided to us by you or your employer.

For marketing prospects, the contact information may have been obtained from publicly available research or marketing lists purchased from a legitimate third party

 Why are we holding this personal information?

We may hold your data to fulfil a contract we have with our clients (usually this would be your employer).

We may also hold your personal data if we you have given us your consent to do so.

We may also hold your personal data if we are legally required to do so.

How we use your Personal Information

The information we hold will be used principally to deliver contracted services and products, and only for the stated purpose. In carrying out these services we may do one or more of the following:

  • We may use your details so that we can communicate with you by email or phone
  • Information may be stored on our job ticketing system or in emails

Stripe OLT has Cyber Essentials accreditation, and the personal information we hold is stored and processed securely in line with the UK government’s Cyber Essentials guidelines for Cyber security controls
For more information about Cyber Essentials please visit:
https://www.gov.uk/government/publications/cyber-essentials-scheme-overview

Your personal information is held and processed in the UK

If your personal information is transferred outside of the EEA, the level of protection provided is sufficient to meet the requirements of the EU GDPR directive

What is the lawful basis for processing this information

For active clients the lawful basis for processing is Contract

For marketing prospects and former customers, the lawful basis for processing is Legitimate Interest

What we don’t do with your personal information

We do not use any automated decision-making systems relating to your personal data

We do not pass your information on to any third parties not associated with the fulfilment of our services

How long do we keep your personal data?

For customers of Stripe OLT, any personal data that we hold will be kept in line with the requirements of the customer, who is the Data Controller.

If the Data Controller has not communicated this with us we will hold the data until we are requested to remove it from our systems.

What are your personal data rights?

If at any point you believe the personal information we hold on you is incorrect, you want us to correct or delete that information, or you no longer want us to hold that information or contact you, you can exercise your rights under the current Data Protection laws. These rights include:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to object

All Data Subject request must be submitted first to the Data Controller. Should you submit a request where we are not the Data Controller we will direct you to the appropriate body.

For more information about your personal data rights please visit the Information Commissioner Office website at: https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/individuals-rights/

Use of Cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.

What are cookies? Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.

Contact & Communication With us

Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in ‘The policy’ above.

Email Mailing List & Marketing Messages

We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all Mailchimp lists). The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

Our EMS (email marketing service) provider is; [EMS provider] and you can read their privacy policy in the resources section.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; FortiNet,  Cyber Essentials.)

Shortened URL’s; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

Who do I contact if I have an issue with my personal information that you hold?

Please contact the Data Protection Officer at Stripe OLT

Mark Dale

0117 974 5179

privacy@stripeolt.com

How do I make a complaint about how my personal data is being held or processed?

If you wish to raise a complaint on how we have handle your personal data, you can contact our Data Protection Officer who will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO). Their Helpdesk number is 0303 123 1113.

Resources & Further Information

v.2.0 May 2018 Edited & customised by: Stripe OLT Consulting Ltd, 18 Hotwell Road, Bristol, BS8 4UD

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