Frequently Asked Questions
17th February 2020
Stripe OLT Consulting Ltd is committed to protecting your privacy and complying with GDPR. In the fulfilment of the services we provide we need to hold some personal details about you, this document explains why we have that information, how we use and handle it and your rights to that information.
We and this website comply to the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation). We will update this policy accordingly after the completion of the UK’s exit from the European Union.
We currently hold personal information in order to provide our core services such as:
For customers of Stripe OLT, the personal data that we have is either provided to us by you or your employer.
For marketing prospects, the contact information may have been obtained from publicly available research or marketing lists purchased from a legitimate third party
We may hold your data to fulfil a contract we have with our clients (usually this would be your employer).
We may also hold your personal data if we you have given us your consent to do so.
We may also hold your personal data if we are legally required to do so.
The information we hold will be used principally to deliver contracted services and products, and only for the stated purpose. In carrying out these services we may do one or more of the following:
Stripe OLT has Cyber Essentials accreditation, and the personal information we hold is stored and processed securely in line with the UK government’s Cyber Essentials guidelines for Cyber security controls
For more information about Cyber Essentials please visit:
Your personal information is held and processed in the UK
If your personal information is transferred outside of the EEA, the level of protection provided is sufficient to meet the requirements of the EU GDPR directive
For active clients the lawful basis for processing is Contract
For marketing prospects and former customers, the lawful basis for processing is Legitimate Interest
We do not use any automated decision-making systems relating to your personal data
We do not pass your information on to any third parties not associated with the fulfilment of our services
For customers of Stripe OLT, any personal data that we hold will be kept in line with the requirements of the customer, who is the Data Controller.
If the Data Controller has not communicated this with us we will hold the data until we are requested to remove it from our systems.
If at any point you believe the personal information we hold on you is incorrect, you want us to correct or delete that information, or you no longer want us to hold that information or contact you, you can exercise your rights under the current Data Protection laws. These rights include:
All Data Subject request must be submitted first to the Data Controller. Should you submit a request where we are not the Data Controller we will direct you to the appropriate body.
For more information about your personal data rights please visit the Information Commissioner Office website at: https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/individuals-rights/
What are cookies? Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; FortiNet, Cyber Essentials.)
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.
Please contact the Data Protection Officer at Stripe OLT
0117 974 5179
If you wish to raise a complaint on how we have handle your personal data, you can contact our Data Protection Officer who will investigate the matter.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO). Their Helpdesk number is 0303 123 1113.
v.2.1 August 2018 Edited & customised by: Stripe OLT Consulting Ltd, 18 Hotwell Road, Bristol, BS8 4UD