- Smooth running of the business
- No interruptions or downtime
- Increased productivity
There is nothing more frustrating to a business than technology that doesn't work - whether it's systems going down completely, or a multitude of tiny issues that make it impossible to work efficiently, they all add up to lost productivity and costly downtime.
Our operational support service is about keeping your business running smoothly: making sure your existing systems work for you, that your people are getting the best out of their technology, and that everyone can work without interruptions or downtime.
We’ll walk you through it in the sections below, or why not get in touch and speak to one of our team.
We focus on three main areas:
We use industry-standard software to provide you with a variety of ways to communicate with us: you can raise a new request via email, phone or your own customer portal. Our response is governed by exceptionally strict SLAs, which we consistently outperform, and your dedicated account manager meets with you regularly to ensure everything is going smoothly.
In many cases, we are able to liaise with your software vendors on your behalf, removing much of the pain of issue tracking and fixing.
If you take up our Outsourced CTO package, we will also meet with your management team on a monthly basis to ensure we’re meeting your strategic goals, as well as your operational needs.