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Are you articulate, personable and friendly? Want to join a dynamic but down to earth team in lovely offices in Central London or Central Bristol? Then have a look at our current vacancies and see if you could be our next employee.

3rd Line Support Engineer – Bristol

As an Engineer you must display excellent customer facing skills, and will be able to demonstrate the ability to communicate technical issues in non-technical terms.
You will be responsible for managing your own workload and for assisting junior engineers with theirs.
It is a critical part of your role that you can share information and tasks with other engineers and that you keep up-to-date and detailed notes on the work you complete in our job management system. You will predominantly be working on the day to day remote monitoring of client’s estates through Remote Monitoring Management, but will be involved on the Helpdesk and Project sides of the business. You will be responsible for ensuring that our customers can keep working, and will be required to use your initiative in resolving issues.

We need an individual that…
  • Has focus, energy and the desire to always achieve more
  • Wants to produce above average results
  • Is aware of the direction of the company and its values
  • Is always trying to add value
  • Is always trying to improve and wants to take the next step
  • Understands a professional culture is crucial for success
  • Wants to be the best they can be
Job Requirements
Requirement include:
  • Management and improvement of our Connectwise Automate Software to monitor, report and patch server estates.
  • Create scripts for customised monitoring and reporting
  • Management and support of our client’s office 365 and Azure infrastructures
  • Providing 2nd and 3rd line technical support on Microsoft technologies, and answering support queries via phone, email and helpdesk when required
  • Working with a projects team as a potential project lead or project engineer whilst being able to follow the project management processes
  • Visiting customer sites to troubleshoot problems that can’t be fixed remotely
  • Maintaining a high degree of customer service for all support queries
  • Taking ownership of user problems and being proactive when dealing with user issues
  • Weekend and out‐of‐hours working will sometimes be necessary
  • Excellent communication skills (telephone and face to face). Being able to communicate in ‘plain English’ is at least as important as good technical skills
  • Previous experience in third line IT Support
  • The ability to learn new technology quickly – we don’t expect you to be an expert now, but we want you to become one quickly!
  • A self‐starter who is comfortable working alone or within a team
Technical Requirements
Skill Requirements:
  • Broad knowledge and experience in IT Service provision
  • Connectwise Automate (previously Labtech)
  • MS Windows Server management and support
  • Hyper V and other virtualization platforms
  • Exchange Server management and support
  • Office 365 & Azure migration and management
  • Network and firewall infrastructure management, support and deployment
  • Active Directory and group policy management
  • PowerShell scripting
  • Monitoring customer servers and performing preventative maintenance
  • Deployment of managed Anti-Virus and Backup solutions
  • Server infrastructure deployment and configuration
  • Cyber security & GDPR awareness
  • Great organisational and time management skills
  • Demonstrated ability to standardise processes for efficiency and productivity
  • Ability to analyse data, and excellent problem-solving skills
Education / Qualifications
  • Degree level or equivalent in IT
  • Implementing Microsoft Azure Infrastructure Solutions
  • Recent Microsoft certification

To apply, please send your CV and a covering letter to

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